Chapter 1759 Class Gap

After announcing the investment and future mobile deployment plans, Li Mu further announced the future staff structure of Ele.me.

He decided that he would be in charge of Ele.me himself as the CEO of Ele.me, and be fully responsible for all Ele.me's business;

Lei Junlei, the leader of Ele.me, is the COO of Ele.me and is responsible for the operation, publicity and promotion of Ele.me;

Liu Yongdong, Senior Brother Liu, is in charge of the delivery business, including but not limited to the construction and support of the rider team, as well as the management of the rider team.

As for the other executives of Ele.me, they are temporarily managed by the middle and senior management of both parties. At the same time, the best headhunting companies are invited to find high-end talents in different fields across the country and even around the world.

In the next two years, the development focus of Ele.me, the expansion and development of cities, must cover all prefecture-level cities in the country in the shortest possible time.

Li Mu said solemnly at the meeting: "In order to meet the needs of Ele.me to quickly cover the whole country, we must set up five large-scale business systems in the shortest possible time."

After a pause, Li Mu wrote the five business systems he planned on the blackboard.

Merchant management system, rider management system, service management system, technical management system and safety management system.

Afterwards, Li Mu explained one by one: "The business management system, on the one hand, is to fully expand the business, and strive to connect all the regular restaurants in the area. To consider and supervise the maintenance of the important bottom line for the public, any restaurant must require complete qualifications and enter the legal person into our internal business control system."

"If a business has a food safety problem, depending on the seriousness of the problem, the maximum penalty can be imposed on the business and all other restaurants under the legal person's name, permanently restricting access to Ele.me, and actively help the victim to make claims for rights protection;"

"Customer complaints must be serious and responsible. If a merchant commits fraud, abuse, or harm to users, it must be dealt with strictly and severely. It is never allowed to favor merchants, be sloppy, or do nothing, and must give consumers a satisfactory explanation."

After all, Li Mu said to the leader Lei: "Mr. Lei, introduce the Taobao store reputation system and the reputation ranking algorithm into Ele.me. Every store must have a reputation rating. If the store has fraudulent behavior or customer complaints, it will be deducted directly. Credit score, the lower the credit score, the lower the display ranking. Stores that are low to a certain level should directly limit their exposure to reach the online exposure. Even if the user actively searches, it should show that they are being punished and terminate the user's order. ."

Master Lei nodded immediately and said: "The exposure limit you mentioned, we haven't used it on Taobao yet, but it's a good idea. We will call technical personnel after the meeting to develop this function as soon as possible. , and then shared by both sides.”

Li Mu said with satisfaction: "It's faster."

"OK."

Li Mu added: "Once the algorithm is formulated, no individual can be allowed to adjust it privately, and no one can disclose the rules of the algorithm. We must fundamentally eliminate the possibility of internal corruption and internal cheating, and ensure the greatest possible extent. The company operates fairly and justly.”

In the past life, when several food delivery platforms grew savagely, there were cases of exploiting loopholes and algorithm corruption, and the impact was very bad.

For example, on a certain platform, a manager asks a relative to open a restaurant, and then uses the algorithm and the authority of resource tilt to frantically guide the restaurant that he has invested in. The monthly turnover of the restaurant even exceeds one million yuan, which is not only extremely unfair to other businesses, It also had a huge impact on the image of the company's platform.

Just like when you open Ele.me or Meituan and choose food, the restaurant that comes out first will always be the restaurant with the most traffic. If the ranking is sorted out by a fair and just algorithm, there will be no problem.

But if it is human intervention, it will directly affect the traffic and income of each restaurant in the back.

Li Mu's company has never been stingy in terms of employee treatment.

However, anyone who wants to build their own rat warehouse in their own company must be severely punished and never tolerated!

Afterwards, Li Mu said to Brother Liu: "Brother Liu, you have to play 12 points in the rider management system, because the future size of this team will not be smaller than the current Taobao Logistics, and meals will be frequent. Compared with online shopping, the frequency of users repurchasing is much faster, and a user may place three or four takeaway orders a day, so the requirements for the rider team are very high.”

"For a team of riders with a scale of one million, in terms of management methods, they must learn from the management model of the modern army. The squad, platoon, and battalion must be clearly divided at all levels, and the leadership and management structure must be clear and direct, even if it is a five-person distribution team. There must also be a person in charge who reports seamlessly to his superiors.”

Brother Liu immediately said: "I have considered this, and my idea is to adopt a district management system, dividing five to eight districts at the national level, and each district is divided into provinces, and then down to prefecture-level cities. , administrative districts, specific to the management of urban areas, it is necessary for the person in charge of each city to formulate a clear division model for the area, from the person in charge of the area to the person in charge of the community and street, there must be clear layers and responsibilities in place.”

Li Mu nodded: "Also, the team of riders must be given sufficient legal training. In any case, any act of retaliating against users, hurting or abusing users is never allowed. Once there is, the riders will be permanently expelled from the team, and the serious cases will be handed over to the police. agency."

Brother Liu said, "Don't worry, Mr. Li, I will definitely demand this."

Li Mu said: "Not only do we need our team of riders to abide by the law, but we also need to provide adequate protection for the team of riders, including personal accident insurance, and a subsidy fund for accidental injuries, especially for traffic accidents. , If any of the riders are wronged or bullied on the road while abiding by the law, they must resolutely defend their rights to the end, and no one will back down.”

Senior Brother Liu nodded solemnly: "I will treat everyone like brothers and give them enough protection!"

Li Mu waved his hand: "Brother Liu, don't call employees brothers in the future, and don't make public comments and opinions that employees are brothers."

Brother Liu asked in surprise: "Mr. Li, why is this?"

Li Mu looked at him and said four words seriously: "Class gap."

For the rest, Li Mu didn't say much, let him go to the enlightenment himself.

Brother Liu likes to talk about brothers with employees, which is a characteristic of his previous life.

Li Mu has learned about some of his behavioral styles in his previous life. Although he does have a good management style, sometimes there are some false and empty things, or the elements of great joy.

It is easy to overdraw the enthusiasm of employees, increase the expectations of employees for the company, and it must be helpful to everyone's attitude and efficiency in a short period of time.

However, this thing itself is like the illegal drugs that athletes take, and it has a backlash effect. Once you can't fulfill it, these things will be doubled back, and you will be rejected by the employees.

There are many bosses who are good at drawing cakes, but there are really too few bosses who are good at drawing cakes and have the ability to let employees eat cakes.

Most of those who just paint or eat will end up betraying each other.

Brother Liu came from a poor background, and he was very energetic. Although his financial resources and social status had already entered the top class in the country, he still liked to be very down-to-earth. In Li Mu's view, it was actually something that would be counterproductive.

You tell an employee with a monthly income of several thousand yuan that everyone is a good brother, and I will take care of your work, life, children's education, parental support, housing and medical care. Everyone naturally has a kind of worship for a top class person like you, and I also feel that You have strong credibility, and it is easy to really believe you, but once you break your promise, it will be difficult to regain this credibility.

Moreover, some behaviors were somewhat contrived in Li Mu's view.

For example, on New Year's Eve and New Year's Eve, I greeted the bottom-level employees to eat together, called them brothers at the dinner table, and exchanged cups. I felt as if I was integrated into everyone's group.

But who doesn't know that you have hundreds of billions of assets, countless luxury houses, luxury cars, private jets, and a beautiful wife like jade at home?

But what about the so-called "brothers" who eat with you?

After they have finished eating with you, they have to wrap up their padded jackets and ride electric tricycles to deliver goods.

How about you? After you finish eating, you wipe your mouth, take your wife in a Rolls-Royce back to your thousands-square-meter mansion, or take a private plane to Southern California to bask in the sun, go skiing in Switzerland, go shopping in France, go to Japan to soak in hot springs, the world It's so big, there's a place for you everywhere.

With such an obvious class gap, it is indeed a bit self-deceiving to have to call others brothers.

Therefore, in business management, Li Mu even more respected the routine of two horses.

Everyone works together to do something together, make money together, and achieve financial freedom. Therefore, whether it is a CEO or a bottom-level employee, even if it is just a front desk, everyone is a colleague and a collaborator. There is a gap in strength between the collaborators. Class differences are normal and reasonable.

Although some of Ali's 18 Arhats left later, on the whole, the 18 Arhats achieved financial freedom in Ali, and Boss Ma did not brag about their brotherhood. Everyone is a partner, simple and direct.

Mr. Ma of Tengxun is usually more low-key, and his overall style is closer to the strategy of partners. For example, Zhang Xiaolong, the father of WeChat, has an annual salary of hundreds of millions and is the top core member of Tengxun, but he has never heard Mr. Ma say that Zhang Xiaolong is him on any occasion. Brothers.

Therefore, Li Mu also does not want Brother Liu to continue to use the same set of brothers and sisters in his previous life when he manages the two super huge teams of Taobao Logistics and Ele.me Riders in this life. Take it to shame.

With a team of tens of millions of people, the CEO said that everyone should buy a house. Anyone who has heard this will know that it is bragging.

Brother Liu doesn't seem to understand what Li Mu means by "class gap", but he knows Li Mu's ways and told you one thing, you don't need to understand it, you can understand it slowly, but even if you don't understand Do the same.

I really like to talk about "brotherhood" with the people below. It seems that Li Mu may not like this routine very much, so he should pay more attention in the future.