Chapter 1494 Become Lu Mingliang's Personal Performance

The courier was a little overwhelmed.

Because Nie Yunsheng left angrily, he didn't care about him at all, and didn't tell him what to do.

What Lu Mingliang said just now made Nie Yunsheng angry enough, and it seemed that he was on the opposite side, but after careful inspection, he could also feel that he was standing with the courier.

Nie Yunsheng was so angry that he took the case, but the courier was not angry. Instead, he felt that Lu Mingliang's words were very reasonable, and he was quite handsome.

Therefore, the courier stayed on, wanting to hear what Lu Mingliang had to say.

Lu Mingliang said: "Just now I said that the customer found that the box in which the apples were packaged was damaged and the apples were lost, so they complained. This is no problem; the outlet bought a box of different varieties of apples to compensate the customer. , that's fine."

"But obviously, it's not the courier's problem."

"Because under such an unreasonable system, couriers can't do much."

"In order to reduce costs, Shengyun Express has eliminated a large number of couriers and kept the couriers at each outlet at a minimum level. Occasionally, when there are too many goods, the couriers will be asked to work overtime and use violent sorting to improve the quality of delivery. Sorting speed."

"So, if the apples rot, it may be because of a problem in the sorting process, or an accident during the transportation. Customer complaints point to the unreasonableness of the entire express system. However, according to the regulations of Shengyun Express, it directly It is obviously unreasonable to impose a fine on the courier in the final delivery link."

"What can the courier do if he sees a box of rotten apples?"

"Including many people complaining that the courier does not deliver to the door, but the problem is that the courier pulls hundreds of couriers in one car, and just throws them at the post station, and they have to work until more than 8 o'clock every day before they get off work. How about home delivery?"

"So in this case, it is indeed a very frustrating thing for the courier to be fined. Because the courier has no ability to improve the entire logistics system."

"What is really problematic is the entire system: Why is there a problem with the entire logistics link, only the courier at the end is fined, and the fined money is not given to the customer, and all goes into the pockets of the platform? Why do consumers After paying the courier fee and acting in accordance with the laws and regulations, but will be guided by public opinion and maliciously attacked?"

"So, I think customers and couriers should really be considerate of each other, but this kind of understanding is not based on 'customers pinch their noses to suffer poor service quality, couriers kneel down and beg for mercy and not be fined', but should be recognized The other party has the other party's difficulties, and realizes that the real crux of the problem lies with the platform."

"With headwind logistics, that would never happen."

"First of all, we will not sort violently, and we will not break the packing boxes; secondly, we guarantee the optimal number of delivery people at each site, and even have a certain degree of redundancy, just to ensure that in emergencies, The entire logistics system can also run smoothly; in the end, even if such an accident occurs, it will be resolved by the platform. It will follow the process to repurchase the goods for the customer, or compensate the original price. These are the responsibilities of the platform and will not force the express delivery. On my brother."

"Speaking of which, you two should understand, right? Your enemy is not the other side. On the contrary, you are the ones who should stand on the united front."

The complainant nodded frequently: "Yes, that's what I mean!"

"Actually, I have already said that I am not targeting the courier brother, but the platform! I was emotional at the time, and it was also because I was dissatisfied with the way the platform handled it. As a result, I was maliciously led to public opinion. Instead, I became condescending, domineering, Bullying an ordinary courier!"

"I've been scolded so badly these past two days, I'm really going to die of anger! But no matter how I explain it, it's useless. Many people just presuppose that I'm a mean and cold-blooded person. It's really speechless!"

The courier also lowered his head, and said with some guilt: "I'm sorry, but I was also at fault. I was also afraid that I would not be fined, so I knelt down in desperation. I didn't expect it to become a kind of moral kidnapping. I didn't expect to give you a fine. It's causing so much trouble..."

Lu Mingliang smiled: "It's okay, the misunderstanding has been resolved."

"This courier boy doesn't have to worry about not having a job. Come to Adverse Logistics. We are expanding our business. You are welcome to join us!"

"Let me also advertise here by the way. Whether you are a courier or a customer, you are all welcome to Adverse Logistics! We are expanding our business and strive to spread our business to all second- and third-tier cities soon, all over the country!"

"Based on this, we promise two points: first, we will strive to ensure that the service will not shrink in any region and treat everyone equally; second, within ten years, we will continue to provide subsidies and express delivery fees will not increase in price!"

"Okay, let's shake hands and take a photo, this matter will be over."

The complainant and the courier brother shook hands cordially, while Lu Mingliang put his hand on it, and all three of them had smiles on their faces.

With a "click", the screen freezes.

...

At the same time, public opinion on the Internet has completely exploded.

From the live broadcast room to the major forums, the whole network is hotly discussed!

The main thing this time is too programmatic!

At the beginning, everyone heard that Nie Yunsheng came forward to reconcile, so there was already a lot of attention.

After all, the "Shengyun Courier Kneeling Incident" is a recent hot incident. It has been on the hot search for a long time. Many people are sympathetic to the courier brother, and the discussion on the Internet is very high.

The courier brother and the complainant met again, and it was broadcast live. Many people are paying attention to the follow-up of this matter.

Here, some people have a dark heart and want to take this opportunity to scold the complainant again, and some trolls are pushing the flames to make publicity. After all, this is a good opportunity for Shengyun Express to wash away the negative public opinion. It is Nie Yunsheng's personal Highlight moment.

This led to the high popularity of this live broadcast from the very beginning.

After the live broadcast started, the script exceeded everyone's expectations!

I didn't expect that the person who came with the complainant turned out to be Lu Mingliang, the person in charge of Headwind Logistics, and I didn't expect that this meeting was not to reconcile the conflict between the courier and the complainant, but instead became Shengyun Express and Headwind Logistics. The battlefield of public opinion!

The two sides were at each other's lips and refused to give in to each other.

Many viewers felt like weeds. For a while, they felt that what Shengyun Express said was very reasonable, and for a while, they felt that what Lu Mingliang said was very reasonable. They somehow felt like watching a debate match.

But in the end, Lu Mingliang won.

Because Lu Mingliang directly disassembled Nie Yunsheng's routine, and directly stripped off his underpants!

For the audience, if you can't understand everything after talking about it, then it's a bit too much.

Many viewers also came to their senses. They were used by the Shengyun Group because of their emotions, and instead became perpetrators.

In the end, Nie Yunsheng was so angry that he turned on the case, said a few harsh words that were not scary, and left. The outcome of the two sides has actually been clearly determined.

What's more interesting is that after Lu Mingliang won, he properly resolved the conflict between the courier brother and the complainant for Shengyun Group!

What's more, it's not the kind of solution that covers up the conflict, but completely spreads out the conflict and puts it on the table, so that both parties can settle it with confidence.

The stage that Nie Yunsheng originally arranged for him turned into Lu Mingliang's solo show!

Lu Mingliang went to the meeting single-handedly, with a heroic posture of one against three, quite the charm of Mr. Pei.

Not only that, but what Lu Mingliang said is worthy of careful reading and aftertaste by all netizens.

"The conflict between the courier and the customer should actually be the conflict between the customer and the platform, and between the platform and the courier brother, but the platform deliberately portrays itself as a middleman who does not have to bear any responsibility, and guides the conflict between the customer and the courier. That's why this farce happened!"

"Indeed, if Lu Mingliang hadn't appeared, then today's script can be roughly guessed: due to the pressure of public opinion, the complainant has to express his understanding to the courier brother. In the future, the complainant will have to weigh it before complaining, and many times he will choose to swallow his anger , So the customer pinched his nose and accepted the worse service, and the situation of the courier brother did not improve at all, he should be fined or fined, only the platform wins twice!"

"Fortunately, there is headwind logistics!"

"About the delivery, what you said is also very reasonable. The reason why Shengyun Express delivers slowly is to pursue profits and reduce the number of couriers. This has caused the service level to never improve! Are they out of money? Of course not, the profit is so high, I just don’t want to do it!”

"The same is true for the post station in the community. The key is not to deliver it to the door, the key is to give customers a choice! I allow you not to deliver it to the door, then you can put it in the post station, and then you give me a discount on the express fee; I ask you to deliver it to the door, you It must be delivered to your door! As a result, Shengyun Express is now throwing it at the post station indiscriminately, and even ignoring the request to deliver it to your door. Isn’t this just a shop bully?”

"The part about the cheap courier fee is quite good. The courier fee is cheap because our country's infrastructure is developed, labor costs are low, and there is a strong demand for express delivery. Hundreds of express delivery can be loaded into one truck, which can greatly dilute the cost. This is not Sheng Thanks to Yun Express! Not only that, Sheng Yun Express can further reduce labor costs by not paying the courier five social insurances and one housing fund. In this mode, it can also make profits, and backhandedly use the reason of cheap courier fees. How brazen to force customers to accept poor service!"

"Stop talking, I will unconditionally support Headwind Logistics from today! From now on, everything that can be delivered by Headwind Logistics will be delivered by Headwind Logistics!"

"I hope that the majority of couriers can keep their eyes open and vote with their feet! If the courier companies are all the same, and they jump to the same place, there is really no way, but NFL is obviously much better than other courier companies. What are you guilty of doing?"

"Yes! Vote with your feet and support NFL!"

"But having said that, this Lu Mingliang really dare to say, can Headwind Logistics really keep its promise and not increase the express fee for ten years?"

"I believe, because I believe in Mr. Pei!"

"However, Tengda's organizational structure is a bit ruthless. As the leader of Headwind Logistics, Lu Mingliang is directly under the person in charge, but he only gets bonuses? Whether he makes money or not has nothing to do with him? This... no wonder Lu Mingliang is also a high-level executive. It feels completely different from Nie Yunsheng!"