Chapter 1587: Taking the Back Road
In November, the sky in Bangalore was still clear and the sun was still shining. Murthy, wearing a long-sleeved shirt, looked at his Infosys campus with a strong sense of satisfaction and pride.
This is not a campus. This should be a real utopia that he has built in India and Bangalore with his life's energy.
However, after taking another look at the report on the table, old Murthy suddenly felt that this utopia seemed to have some unstable foundations.
The task he gave to the strategic team this time was to deduce the characteristics of outsourcing services in the big data era so that relevant preparations could be made from now on.
As a veteran in the IT industry, old Murthy knew very well that the emergence of new technologies was naturally a blessing for consumers, but a cruel test for some practitioners.
For example, the rapidly developing digital imaging technology has dealt a huge blow to the traditional film market. Kodak, which once occupied 2/3 of the global film market, saw its business shrink by 71% last year!
Although it still has means and is trying to save itself, Murthy can see clearly that all those efforts will be in vain. The elimination of old technology by new technology is an irreversible process that no one can stop.
Whether facing good or bad influences, leaders like him and leading companies must respond in advance.
However, no one expected that this excited team would eventually come to a very frustrating result.
After repeated verification, they all agreed that with the introduction of big data, companies and individuals will change some of their previous concepts, some of which will directly affect outsourcing business.
Regarding what is core business and what is IT work that can be outsourced, major companies once had a clear distinction. However, it is foreseeable that with the introduction of big data, as the high-tech industry turns to digital services and cloud computing, from the perspective of big data, which contains gold mines, more and more companies will regard IT as an important part of promoting their overall business transformation.
Compared with the traditional business provided by Indian IT companies, they will seek higher value and more innovative services.
As big data and cloud computing technologies become more mature, this trend will become more obvious.
The development trend is that many companies will take charge of many businesses that they would outsource without hesitation.
That is, big data is equivalent to removing the most important cornerstone for the booming outsourcing business. The more popular it is, the more traditional outsourcing business will shrink.
In a certain sense, big data and cloud computing will be the gravediggers of their traditional outsourcing business.
Although this is not a short-term process, for industry founders like old Murthy, his most important job now is to plan the long-term prospects of this industry.
Old Murthy picked up the report again. According to the management team's forecast, as a technology for resetting resources to improve efficiency, after cloud computing technology matures, more than 80% of users will consider using cloud computing to replace technology-based ITO (information technology outsourcing directly related to IT functions).
As a technology for resetting resources to improve efficiency, cloud computing and big data will have little impact on BPO (business process outsourcing not directly related to IT functions).
Because BPO outsourcing is mainly based on human outsourcing services, such as financial management, data entry, human resource management, etc., these outsourcing services ultimately require human resources to complete.
Everyone knows that such traditional, low-tech jobs will definitely have the lowest profits.
There is also good news. The impact of cloud computing and big data on KPO (knowledge processing outsourcing) can be ignored, because this is the highest level of outsourcing service, or creative service.
And creativity is obviously only possessed by humans, and technology, no matter how good it is, is powerless to do anything about it.
Unless there is a high degree of artificial intelligence in the future, cloud computing and big data as a technology will hardly affect this field.
But what is the point? KPO business accounts for a very small proportion of all their businesses. Otherwise, Bangalore would not be the Silicon Valley of Asia, but the Silicon Valley of the Earth.
In summary, cloud computing and big data will not have a significant impact on low-end BPO outsourcing in the future - except for promoting the improvement of the technical level of this type of business.
It will have a fatal impact on the current main source of profit, ITO business.
For KPO, which is only a symbolic meaning from now to the future, it is almost not touched.
This impact will be catastrophic.
Old Murti read the report over and over again, feeling restless and having a hard time calming down. He felt vaguely that he had grasped a key point, but when he closed his eyes and prepared to capture it, he could not see where that point was at all.
He shook his head in annoyance, sat quietly for a while, and informed his secretary, "Contact Mr. Feng and tell him that I hope to talk to him as soon as possible."
Judging from various signs, Feng Yiping, the father of cloud computing and the one who proposed the theory of big data, should have a very deep understanding of this trend.
…………
In the capital, Feng Yiping lay on the leather sofa in front of the floor-to-ceiling window, basking in the sun comfortably, and talking to Jin Ling with a cordless phone, "I will stay in the capital for the time being. After thinking about it, I think you are right. We still need to have our own means of payment,"
Although the cooperation with Alibaba has been confirmed, everyone knows that unless it is a merger or acquisition, there will always be a lot of friction in the cooperation.
The biggest friction between Alibaba and its partners is Alipay.
Alibaba, Yahoo, and SoftBank have been arguing with each other for a long time about this matter. Although there are many versions of what is right and what is wrong, it is obvious from the final result who is the ultimate beneficiary.
Feng Yiping originally didn't want to bother with this matter, but since Alibaba has split Alipay from Taobao as in history, he felt that he had no choice.
Just like when he proposed cloud computing and big data, he only likes to silently copy others' mistakes, and does not like to be copied at all.
Is there any way to avoid this? Naturally, I also have the same means and tools.
For Jiasheng now, the technical difficulty of developing a payment tool is very low. For the domestic environment, how to establish good cooperative relationships with friends is the most critical.
Because this friendly business mainly refers to banks that are rich and powerful, so they can be very willful.
Feng Yiping had not planned to develop his own third-party payment platform before. In addition to the fact that Alipay has been launched, he also knows better than anyone that a third-party online payment platform that is widely used will actually copy banks in the future. Way back.
At the beginning of the cooperation, these third-party payment platforms not only expanded the online space for banks, that is, expanded their business, but also reduced the work pressure on the front lines of bank branches. It was a matter of great benefit and no harm.
So they were definitely in love at first.
However, with the vigorous development of online payment, both the payment funds and the accumulated funds are getting larger and larger. Banks are definitely not willing to watch the part of the income that should belong to them go away in vain.
As for third-party online payment platforms, they will be impatient and always restricted by banks, and they will definitely want to leave them alone. In that case, they may not like each other, and they will have no choice but to kill each other.
Precisely because he knew the consequences, Feng Yiping, who didn't want to cause trouble, didn't want to do this before, but now, like many things before, this will be something he has to do.
"You finally listened to my opinion for a rare time," Jin Ling said. "I have told you a long time ago that we must have some products even if others have them."
"You're right," Feng Yiping said humbly.
"But, are you patient enough to deal with those people?" Jin Ling asked with some uncertainty.
"The banking system is not bad. Generally speaking, this is a profit-oriented industry," Feng Yiping said. This is the biggest and most essential difference between banks and other institutions. This is why he feels that he The basis for being able to cope with these entertainments.
Moreover, everything is difficult at the beginning. They have already made a start with Alipay. Facing the stronger Jiasheng, there should not be too many twists and turns. Of course, it is conceivable that socializing is unavoidable.
"Well, it's rare for you to take the initiative to take on such a specific task. I've seen it happen," Jin Ling said happily, "I think once this signal comes out, Mr. Ma will probably get excited again."
Judging from the reaction of Mr. Ma after learning that Jiasheng will launch its own online platform, it is not difficult to guess their reaction after learning that Jiasheng will build its own payment platform.
"That should be yes, but we are based on the rights and interests of the company and shareholders, right," Feng Yiping said a powerful excuse.
"Haha, but if we want to take the initiative in future cooperation, we should do this." It has to be said that on some issues, especially external affairs, many of Jin Ling's ideas are more decisive than Feng Yiping's. Yes, cold.
Feng Yiping has always felt that finding a CEO like this was his most successful decision.
"Kunkou," Wu Qian knocked on the door and came in, "Yiping, the team from the United States has arrived at the airport. Mr. Murthy from Infosys said he has important issues to talk to you."
"So fast?" Feng Yiping was stunned.
quick? Wu Qian was also stunned. Didn't the flight from the United States arrive on time?
"What are the plans for the evening?" he asked.
"We are well prepared, and many colleagues with technical backgrounds have signed up to participate enthusiastically," Wu Qian said.
The members of the team coming from the United States today are mainly technical. The company has long been preparing to hold only one technical salon tonight.
"Very well, call Bangalore for me,"
Soon, Feng Yiping heard Murthy's voice, but this time he spoke a little more quickly than in Bangalore.
"Mr. Feng, do you fully understand the impact of cloud computing and big data on our outsourcing industry?" Murthy asked this question straight to the point without any small talk.
Fortunately, Feng Yiping had enough anticipation for this situation, "Mr. Murthy, you are the most farsighted. Yes, I naturally foresee their impact on the outsourcing industry,"
Feng Yiping is also very direct.
His directness made Murthy speechless over there - this was the conclusion of the person who proposed cloud computing and big data.
At this time, a voice echoed in his mind, "This is true, this is true!"
"Mr. Murthy, we cannot stop the arrival of new technology and the changes it will cause," Feng Yiping understood the silence there.
When you think that the industry you are engaged in is a sunset industry, you will naturally have such a reaction.
"It's just that, from my point of view, their impact on the outsourcing industry is not all negative, it depends on how you treat it," Feng Yiping said.
"How to treat it?" Murti repeated, and he felt that he seemed to have grasped something.
"Yes, you see, from the positive side, cloud computing and big data will effectively improve our technical level, that is, it will help us improve customer satisfaction, right?"
"So why don't we embrace this technology?"
After hearing his words, Murti finally understood what his thoughts were before.
"Not just any company can build its own cloud platform, right? We can build our own cloud platform and transfer outsourcing services to the cloud platform,"
"Yes, yes," Murti said excitedly.
Things really have two sides. The previous concerns are naturally not unreasonable, but if we have our own cloud platform, then we will turn disadvantages into advantages again.
"Thank you Feng, thank you!"
"You're welcome," Feng Yiping knew that even without his suggestion, they would eventually figure it out, just like Kodak, which later achieved profitability by actively embracing digital technology in the digital age.
"Haha, talking to you is always very beneficial," Murthy laughed heartily, "I don't know how to thank you,"
"You're welcome," Feng Yiping said.
Don't know how to thank? This doesn't seem to be a problem. In two days, I will send a large force to India.