Chapter 1902: If You Have Money, You Will Get Good Service

Although Delta Air Lines ranks among the top four in terms of service, this so-called good service is more aimed at VIP customers or ground services, rather than economy class flights that more passengers have experienced.

In fact, in terms of service in business class and even first class, no matter which airline you fly on, it is the top priority, and it is difficult for you to experience a bad feeling.

For example, if you take an intercontinental flight operated by Delta Air Lines that lasts more than 10 hours, not to mention first class, the experience of economy class and business class is completely different.

How should I put it, when flying in business class, you just lie flat all the way.

First of all, you can choose a good seat in advance, such as 01A. This seat is usually close to the restaurant and the restroom, and it is much more convenient to get on and off the plane.

So no doubt, choose this seat first when it is available. Once you get on the plane, sit in the first seat and feel the spacious space. Then you can enjoy the beautiful and sweet smile of the flight attendant that you will never see in the economy class. She opens her flaming red lips slightly towards you and offers you a glass of welcome juice in a respectful gesture. Of course, if you are a VIP customer, the flight crew will also offer you a glass of refreshing champagne according to your habits.

Settle yourself, turn on the front display, and find the movie you like to watch first. After all, I have to stay in the air for more than ten hours, and I really don’t know how to survive without watching a few movies.

The business class screen computer contains hundreds of movies of various types, including new releases and nostalgic classics. It is not difficult to find one you like.

By the way, for long-distance travel, toiletries will be provided in the business class. No doubt, the quality is good. There are toothpaste, toothbrush, and comb included, which is very considerate. The free mineral water must be the internationally recognized brand Evian.

At this time, you can pick up your phone and communicate with your family, colleagues, and friends to tell them that you are about to take off. Of course, it is absolutely allowed to take a photo to show off, or you can simply try your charm. If you are lucky, you can let them know that you are about to take off. The charming blonde flight attendant takes a selfie with you.

The business class cabin has a lot of space, even if you stretch your legs, you can still feel comfortable. The seat can be adjusted and when it is flattened, it looks like a single bed. Don’t try it at this time. It will make you look like you have never seen the world and sit very indifferently. Just leave it on.

Because very soon, the charming stewardess with a standard smile will come over and hand you a menu. Depending on the destination, it will usually be provided in two languages. Of course, it will be mainly in English. For international flights, most people understand some English.

There is no doubt that the food quality in business class is on par. As long as you are not particularly picky, you will definitely be satisfied with the food. After all, you spent money.

Of course, this happened after takeoff.

After the plane starts cruising smoothly, the stewardess will serve you the appetizer, main course, and dessert according to the standards of a Western restaurant.

Generally, in order to better relax yourself during a long journey, you can have a glass of red wine to make your tipsy state more relaxing.

The meals on Delta Airlines are nothing special. The appetizers are just vegetable soup, salad, bread, and salmon. The appetizers are not large.

Staple food will generally provide some special choices depending on the destination or departure place. For example, if you go to country Z, there will usually be Chinese food available, including beef, chicken, and fish, depending on your preference.

Dessert after the main course is usually ice cream and fruit, and finally you drink the red wine in the glass. The whole process lasts for an hour. This is definitely the best way to pass the time. You can eat very slowly, it doesn’t matter, the flight attendant will not be like Economy class pushes the dining cart like that to 'urge' you to finish your meal quickly.

You can taste the dishes one after another just like in a French restaurant. As long as the plane doesn't encounter turbulence, you can eat for 8 hours.

After eating, sleepiness naturally arises. Under the influence of red wine, I can have a good sleep. After waking up, I have snacks, watch a movie and eat snacks. Soon the half of the voyage is over.

After another sleep, get up and look at the beautiful scenery outside the window. Don’t doubt it, it’s another meal.

In short, you will never be bored along the way. In this regard, the four major airlines are not bad at it.

But the economy class is miserable. Not only do you have to eat food from the assembly line, but you also have to endure the narrow space and all kinds of troublesome problems from the people next to you. Even if you fall asleep, you will be woken up by the people inside from time to time. People also need to go to the bathroom for convenience.

As for the other charging items, I won’t mention them, they are all just piss-poor.

There is also ground service. When you need to transfer, you will feel the benefits of ground service.

After a two-hour transfer, you can reach the American Airlines VIP lounge, which is available in business class and first class. Not only does the lounge have a variety of fruits and desserts, but you can also have someone make a cocktail for you.

The lounge also provides an office area, which is isolated from other areas. You can work temporarily without being disturbed. Don't worry, you don't have to worry about missing your flight. Someone will remind you when the time is up.

However, these are things that economy class passengers cannot enjoy, and it is even impossible to get in. There is no way, who told you not to spend enough money.

However, compared to other major airlines, Delta Air Lines is most commendable for its punctuality rate. In the past 2016, there were 241 days without a single mainline flight cancellation. The flight completion rate was 99.6%, and the mainline flight punctuality rate was 86.3%.

In the eyes of industry insiders, this report card is absolutely perfect transportation data. In the eyes of others, it is impossible for a very large airline with more than 800 mainline aircraft to achieve such results.

Delta Air Lines has not had a single mainline flight canceled globally for 241 days, which is 80 days longer than the industry record it set in 2015.

This number is really remarkable, and it proves that Delta Air Lines has very strong operational control capabilities.

At the same time, including Delta affiliates, Delta Air Lines also set a brilliant record of 81 consecutive days without a single mainline flight or regional flight cancellation, setting a new record of 11 consecutive days without flight cancellation in 2015.

These are the capital that allow Delta to stand out among the rest.

But again, all this is within the scope of the rules. To put it bluntly, American Airlines and United Airlines don’t care whether your on-time performance is high or not. No matter how high it is, what does it matter? Not making a penny more than them.

But if you want to seize market share by giving profits to passengers, this is breaking the rules, and those who break the rules will be punished.

This principle is applicable to the whole world, so Yang Cheng said that Tyrell's suggestion was basically driving Delta to death, but she didn't know whether he meant it or not.

The look he looked at Tyrell turned evil, and he asked in a conspiratorial manner, "How do you think Delta should improve its service?"

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