Chapter 1699 Unexpected Power Failure

The labor problem mentioned by Yang Cheng is the most troublesome thing for major companies in the United States. In every election, candidates will use the increase of the minimum wage standard as a bargaining chip to canvass votes, and most of the time they can be cashed out. Well-run companies are dragged into the quagmire due to increasing labor costs, and finally suffocate to death.

Yang Cheng was very reluctant about this, but there was nothing he could do about it. The conflict between labor and capital has existed since ancient times. The two sides have reached a short-term peace in the struggle again and again. It will not be long before the conflict rises again, and then re-negotiations. There seems to be no end to it.

Hearing Yang Cheng mention the labor issue, Bastian smiled wryly, "Boss, we will have to support these 1,000 employees for at least a year. If we lay off employees right after the acquisition, I'm afraid it will be difficult to fight for ZF's preferential policies in the future."

Yang Cheng also knew the problem, and said dejectedly, "That's what I said, don't take it to heart."

For some reason, he suddenly remembered that he had read about the SAO operation of Delta Air Lines. For example, because of the breakdown of the labor negotiations, the pilot stopped flying halfway, turned around and walked back. Such similar things are never allowed to happen under his rule. .

So he changed the subject and said with a serious expression, "Since labor costs are difficult to control, then find a way for me to improve the assessment standards, especially the quality training and assessment of employees, we must pay close attention to it. No matter what the big thing about the company's reputation is, you can't make fun of the passengers."

Bastian immediately responded, "I know, when you convened the first board meeting, boss, you specifically reminded me of this matter. Since then, the company has always put employee quality assessment first, followed by It's a question of ability."

"Very well, never relax~"

As soon as he finished speaking, Bastian's cell phone rang suddenly, and the rapid ringtone pierced his ears like a reminder.

Both of them had a bad look on their faces, as if they felt something strange at the same time, which was a bad premonition.

Yang Cheng pursed her lips, "Answer the phone first~"

Bastian didn't dare to neglect, it was his secretary calling, he quickly got through, said a few words, his face was gloomy.

Seeing this, Yang Cheng knew that her premonition had come true again, and after Bastian hung up the phone without saying a word, she hurriedly asked, "What's going on?"

Bastian stood up suddenly, "Boss, I have to go back to Atlanta. Just a few minutes ago, the headquarters suddenly lost power, which caused the computer system to be paralyzed around the world, and the company was completely in chaos."

Yang Cheng's face darkened,

He scolded, "Calm down, it's useless for you to go back now, and quickly inform the headquarters that the canceled flight will be cancelled, the delayed flight will be delayed, and water and food will be distributed to the passengers who are forced to be trapped at the airport. Those who can fly today will stay at the airport. For those who cannot fly, the local ground staff will contact the special car to pick up the hotel closest to the airport, and all expenses will be borne by the company.

This is an emergency. It is too late to check whether it is a man-made disaster or a natural disaster. The first thing is to appease the passengers. We must turn the crisis public relations into a perfect publicity advertisement. "

Hearing this, Bastian suppressed his furious anger a little, took a few deep breaths, nodded heavily to express his understanding, picked up his mobile phone and started calling to convey Yang Cheng's instructions without saying a word.

A person who can achieve the position of CEO of Delta Air Lines cannot be incompetent. Yang Cheng relieved his irritable mood, and after calming down, the arrangements were more meticulous than Yang Cheng.

In fact, incidents of computer failures causing large-scale grounding of flights have occurred frequently recently. This is the second time in less than a month that a major U.S. airline has experienced a similar "difficulty". I thought that the present report would come so soon, but this also reminded Delta Airlines that other people's problems should be taken to heart!

This is the first time this happened, even if it happened to someone else, if Delta Air Lines can raise its vigilance and make contingency plans, now it will not be so at a loss when the same disaster befalls its own head.

Soon, the power outage at the headquarters of Delta Air Lines caused large-scale grounding and delays of flights to spread throughout the United States and began to spread like the whole world.

You must know that at the same time, there are tens of thousands of passengers waiting to take Delta Airlines flights all over the United States. The local ground crew made a claim.

Fortunately in the misfortune, because Yang Cheng learned of the incident at the first time, and issued an emergency public relations order as quickly as possible, the staff at the headquarters also found the backbone after a short period of panic, and got busy according to the tasks of their respective departments .

The employees located in various airports also received orders immediately from their superiors to express condolences to the stranded passengers. Their sincere apologies and gentle smiles gradually infected the emotionally unstable passengers. Quickly came up with a countermeasure. Passengers who are not in a hurry to change their tickets, and the expenses incurred for this will be fully reimbursed by Delta Airlines.

Passengers with urgent business needs to catch a flight also took the joint-operated flight to the sky immediately. There is no joint-operated flight route, and Delta Air Lines is also responsible for purchasing the ticket and sending people to the sky.

The near-perfect solution this time has also been spread to social media by enthusiastic netizens, and public opinion is fermenting. There is no doubt that Delta Airlines has been unanimously praised.

The power outage did not last long. After only 2 hours, the Georgia Power Company, the power supply company, quickly solved the problem, restored the power supply, and returned to normal operations. However, the losses caused to Delta Airlines were immeasurable. Although the stock price Instead of falling, it rose, and its reputation broke through the sky. However, Delta Air Lines still lodged a serious protest and demanded that Georgia Power be responsible for this.

Of course, this was the anger conveyed by Yang Cheng from far away in New York. Bastian was also very angry. He unconditionally supported any decision of Yang Cheng. Anyway, so many people in the company's legal department are not just for nothing.

According to Georgia Power, the outage was caused by Delta's own equipment failure and had nothing to do with them because other customers did not experience power outages.

It was this statement of shirking responsibility that made Yang Cheng furious.

Whatever the real reason, he needed an outlet for his anger, and whoever let Georgia Electric hit the mouth, you deserve it.

The lawsuit needs time to fight, and there are more important issues to be resolved right now. Yang Cheng asked Bastian with a cold face, "Why is it that just a power outage caused the paralysis of the entire system?"

Bastian calmed down a lot now, and said rationally, "Not only us, but all airline operators rely on huge, intersecting and complex computer systems to arrange flight take-off and landing, deploy staff, sell tickets, check-in and operate counters, websites and mobile apps.

But any failure may trigger a chain reaction, leading to long flight delays. This time it is a power outage, and the next time it may be a rain leak. "

After a short pause, he hesitated, "In addition, in recent years, the company has expanded wildly and acquired many companies, and the resulting system integration has turned the central processing unit into a pot of soup, and there were even incompatible problems in the early days. Condition.

The emergence of more service options and the increase in the number of passengers have also put the major airlines' computer systems under increasing pressure. "

Yang Cheng waved his hand, "Don't talk~ The system can be solved through optimization. This is not a problem. What I want to know is why we haven't discovered this drawback, and no one has even raised related hidden dangers."

Bastian explained with a bitter face, "Boss, it's a fact that the system is old, and it's also a fact that it can't carry more service items. We really need to make rectification and optimization.

However, the computer system failure was not limited to us, other airlines, and even banking and retail industries have experienced system outages or failures.

But because airline systems are constantly changing and adding business, computer failures can have a more significant impact.

Moreover, there is almost no solution to this. Functions such as the automatic handling of a large number of flight operations are difficult to replace by accumulating manual labor. We must bear this hidden danger. "

Yang Cheng closed his eyes and thought about the possibility of a solution. It is a pity that he is not a professional talent, and he has no better way.

Before he could figure out a way, Susu opened the door and came in, nodded to Bastian, and immediately said, "Boss, Mr. Bastian, look, the flight status information cannot be updated in time and accurately due to the power outage. The news is reporting that several hours after the system failure, Delta’s website and information screens still show that the flight is on time, causing many passengers who did not arrive at the airport to find out about it when they checked in. Many Passengers aired their displeasure on social networking sites."

Yang Cheng pinched the center of her eyebrows, it was really a wave of ups and downs.

But this time he didn't need to come forward, Bastian arranged it himself.

After he finished the call, Yang Cheng also had some thoughts, "This incident is equivalent to a wake-up call for us, I never want to see the same incident happen twice.

We must prepare the second plan, such as backup power supply system, backup server, and corresponding emergency plans. "

Bastian nodded fiercely. What happened just now shocked him into a cold sweat. If he doesn't deal with it in time, the reputation that Delta Airlines has accumulated in recent years will be completely ruined.

It is still in his own hands, this is something he absolutely cannot accept!

"Boss, I will be in Atlanta now~"

Now the matter is mostly resolved, and he really needs to go back to sit in the town to clean up. Yang Cheng nodded and said, "Go, you have worked hard, and you have to check after the fact, and you can't relax the pursuit of Georgia Power. I don't believe in this power outage. , they have no responsibility at all!

I will ask New Era Media to cooperate. No matter what, we cannot bear the blame ourselves! "

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