Chapter 573 Is This Customer Service Representative Not Mentally Retarded?

When these netizens who actively teased the AI ​​customer service saw the answer of the AI ​​customer service.

They all widened their eyes in surprise.

"Whether this customer can buy Xingchen critical illness insurance depends on his past medical records and age. If he is under the specified age of Xingchen critical illness insurance and has not had any related diseases or serious illnesses, he can buy it normally."

"How the user got cancer, whether the claim is paid or not, has nothing to do with whether he was hit by a basketball, so don't worry."

"Xingchen critical illness insurance does not stipulate or restrict the oil consumed by the user, and whether the claim can be paid in the future has nothing to do with this. But for the sake of your health, I do not recommend that you consume mineral oil."

"..."

The answer of Xingchen Insurance AI customer service basically ignored all useless information perfectly, and completely avoided false information.

It was easy to find the core keywords in their questions and gave very accurate answers.

This is something!

It seems to be smarter than the AI ​​idiot customer service of other companies.

But netizens were not too surprised.

After all, everyone knows that artificial intelligence is constantly improving.

With the lessons learned from the past, Xingchen Artificial Intelligence Company must have thought of ways to solve these problems.

But there are too many talented netizens, and they have more tricky ways of asking questions.

Many bugs in artificial intelligence dialogues with AI were caused by them.

So, some netizens began to chat with AI tirelessly and teach AI customer service how to curse.

Some netizens began to want to bypass AI's logic, hoping to make AI think that Xingchen's critical illness insurance only costs one dollar a year.

In short, the routines are all kinds of strange.

But from noon when Xingchen AI customer service went online to twelve o'clock in the morning.

They still didn't succeed.

Because the core logic judgment of Xingchen AI customer service is really very accurate.

It will not collect the other party's information just because the customer said something, polluting its own information database.

And it is also particularly cold.

When netizens try to talk about topics that have nothing to do with Xingchen's critical illness insurance.

The AI ​​customer will directly reply: "I'm sorry, I'm just a product AI customer service, I can't answer your question!"

It can be said that it is unmovable.

This makes many netizens who surf the Internet every day and are quite yearning for artificial intelligence, all convinced.

I feel that this AI model released by Xingchen Artificial Intelligence Company seems to be really something.

…

However, the Xingchen AI customer service model was only briefly on the hot search when it was first announced.

After all, there are only a few netizens who like to join in the fun and have time to tease AI customer service.

For the vast majority of ordinary people, if a product cannot arouse their interest.

They are simply too lazy to join in the fun.

Not to mention wasting time to experience manual customer service.

Therefore, the discussion of Xingchen AI customer service is not high.

And major companies do not pay much attention to it.

After all, there are too many Internet giants doing AI customer service.

Especially the top Internet giants, their AI customer service may be developed by themselves.

They are not interested in this large model of Xingchen Artificial Intelligence Company.

The same is true abroad.

Even in foreign technology circles, there are still many mocking voices.

They think that Xingchen Academy is just creating products that they had ten years ago.

They are now creating generative AI.

There is no need for opponents like Xingchen Artificial Intelligence to use the means of banning the sale of graphics cards.

It seems to be making a fuss over nothing.

In short.

This AI customer service model of Xingchen Artificial Intelligence can be said to be completely unable to get the attention of the industry.

They all think that it is far from the previous intelligent transportation system.

Even many netizens speculate that Xingchen students can make an intelligent transportation system, which may be just luck by chance.

Today's AI customer service model is their true level.

...

And in such a bleak situation.

The next day.

The insurance department of Xingchen Financial Company once again became a hot search.

Because Xingchen Insurance launched four new products in succession today.

Xingchen Critical Illness Insurance Youth Edition.

Xingchen Life Insurance.

Xingchen Accident Insurance.

Xingchen Car Insurance.

As soon as the news came out.

It immediately attracted the attention of countless netizens.

Because of the endorsement of Xingchen Academy.

In addition, Xingchen Insurance itself is reliable and conscientious.

And the comparison with peers.

Netizens have long been looking forward to Xingchen Academy to launch more insurance products.

Such calls on the Internet are almost continuous.

And half a year after the establishment of the Xingchen Insurance Company Department.

Their expectations finally came true.

And four new insurances were launched at once.

This made netizens come to carefully select and check the introduction.

Want to see if there is what they need.

Let’s not talk about car insurance.

Nowadays, the number of vehicles in China is increasing.

Car insurance can even be said to be a basic need.

Many car owners are a little tempted.

Consider whether to change the insurance for their car next year.

In addition to car insurance.

Everyone knows about accident insurance.

Many people buy it.

After all, in this era, the importance of men is getting higher and higher.

Many have to support their families.

But because they are too tired, their physical fitness is not very good.

They are always worried about their family members falling down.

What about their wives, children and parents?

So many people will buy an accident insurance to protect their families.

And life insurance is becoming more and more popular nowadays.

It has both the function of accident insurance and the function of saving for retirement.

The most eye-catching one is undoubtedly the Xingchen Critical Illness Insurance Youth Edition.

They have heard of the youth version of mobile phones and computers.

But this is the first time they have seen the youth version of insurance.

Curious netizens immediately clicked on the introduction.

The official website lists the key points of the Xingchen Critical Illness Insurance Youth Edition.

It is very simple to let netizens understand the difference between the youth version and the original version.

The youth version reduces the coverage by almost half, and excludes many diseases that are more likely to occur in people over 40 years old.

What remains are some serious diseases that are becoming more and more young and are beginning to occur among young people.

At the same time, the insured amount has been reduced from 5 million to 3 million.

Correspondingly, the fee is only half of the original critical illness insurance.

This is an insurance product designed for young people.

After all, in today's society, most of the social resources and wealth are concentrated in the hands of middle-aged people.

Young people have to pay rent to middle-aged people, be tricked and brainwashed by middle-aged people, and fall into various consumerisms.

As a result, a large amount of wages are earned by middle-aged people.

So most young people are not rich.

Unless there is family support, it is difficult to make up your mind to buy expensive Xingchen critical illness insurance.

But this youth version is different.

It is half cheaper. Although the coverage is also reduced, most of the excluded diseases are malignant diseases that only occur in middle-aged and elderly people.

At the same time, the insured amount has also decreased.

But for most people, there is no big difference between three million and five million.

The most important thing is that after buying the youth version of Xingchen critical illness insurance for twenty years, you can directly pay to upgrade to the original Xingchen critical illness insurance.

There will be no impact on the insured amount and protection.

Once this youth version comes out, it is really attractive to young people.

When you are young and have no money, use cheap protection.

And when you reach middle age, you have money and resources on hand.

Directly and seamlessly switch to more comprehensive protection.

This is really friendly for young people.

And look at the other three insurances of Xingchen Academy.

Except that the car insurance looks ordinary and is not much different from similar products of other insurance companies.

Others such as life insurance and accident insurance are more conscientious.

Many regulations are no longer so harsh.

In short, netizens are particularly looking forward to the four new insurances launched by the insurance department.

The desire to buy is very strong.

After all, even if the terms are exactly the same, under the influence of the credibility of Xingchen Academy, netizens will definitely choose Xingchen Insurance.

After all, as long as you don’t cheat, as long as you buy insurance, you don’t need to worry about whether the claim can be successfully settled.

Not to mention, Xingchen Insurance is more conscientious than similar products of other insurance companies.

Although the prices are basically much more expensive.

But the services provided are also better.

How to choose, there is no need to question!

...

Of course.

Most insurances are not a one-time deal, and you have to pay for renewal every year.

So there are netizens who trust Xingchen Insurance without thinking and place orders directly.

But the number is not large.

Most of them are still rational and hope to have a more thorough understanding of insurance.

At the same time, they also have a lot of confusion about insurance itself.

For example, they have such a situation and such a problem.

Whether they can buy insurance and whether it is compliant.

Although there are standard insurance contracts on the official website, you can read them directly.

But most consumers find it difficult to calm down and read the contract word by word.

Therefore, customer service is very important at this time.

To answer various confusions for interested consumers, so that consumers can dispel their concerns and place orders.

On the official website of Xingchen Insurance.

There are numbers for online customer service and telephone customer service.

Online customer service can be clicked directly to ask on the web page or app.

And telephone customer service is to call and communicate by voice.

Interested netizens.

All choose the way to find customer service according to their own habits.

Among them, there are more people who choose to call to ask.

After all, when there are many confusions, it is more convenient to communicate by phone.

However, when the customer service phone was connected.

Many netizens frowned.

There is no other reason.

It was because the now too familiar AI voice came out of the microphone.

"Hello, welcome to Xingchen Insurance customer service phone number. If you have any questions, you can tell me directly, I will do my best to answer you..."

Experienced netizens have already started pressing 0 or directly asking for a human call as soon as they heard the AI ​​voice.

After all, there are not too many such telephone AI customer service nowadays.

From telecommunications operators to Internet giants, it is basically the same.

But the problem is, it is really stupid.

It is only useful for checking phone bills.

For slightly more complicated requests, the other party may not understand, either giving irrelevant answers, or repeating the words "I'm sorry I didn't understand" over and over again.

It's really a waste of time.

In the context of the prevalence of this type of mentally retarded speech, netizens have mastered the skill of skipping.

Communicate directly with live customer service.

Save yourself time.

After hearing the netizen's request, Xingchen AI customer service immediately interrupted what he was saying.

"Hello, I understand your request..."

"But now the human customer service agents are busy, and we expect to have to queue for a long time."

"If you need human customer service, I can record your number and ask the human customer service to call you back later."

"Of course, I suggest you tell me your questions first. If I can't answer your questions, you can then make a decision!"

Listen to the AI ​​customer service's answer.

Netizens were not surprised, nor did they feel that the manual customer service was busy and the queue time was very long. It was the Xingchen Insurance department that forced them to endure the AI ​​customer service.

After all, Xingchen Insurance Department just launched four new products today.

With Xingchen Academy's current reputation and credibility, it will definitely attract a lot of consumers.

Moreover, Xingchen Insurance’s AI customer service is quite smart.

When I heard about the transfer to artificial intelligence, I immediately stopped introducing it.

And a solution is given.

Wait for a call back or talk to AI.

This is much better than the AI ​​customer service from other companies that keeps turning over and over again, as if it exists just to waste time.

Some consumers really have no patience for AI.

I didn't want to waste time at all, so I just chose to ask for a call back.

After the AI ​​confirmed that it had been recorded, it simply hung up the phone.

But some netizens may be more patient, or the thoughtfulness or intelligence shown by the AI ​​just now made them a little curious.

Coupled with the traditional Chinese mentality of coming all the time.

So I chose to talk to the AI ​​customer service and ask.

If it's too stupid, it's not too late to hang up.

However, when the guests asked their own questions and received answers from the AI.

Netizens were slightly surprised.

Without him, the AI's answer turned out to be very consistent with their questions, perfectly solving their confusion.

And the answer is very fast.

This time, netizens couldn't help but ask more questions.

It's not just for testing purposes like those netizens yesterday.

But I really want to know about the new insurance of Xingchen Insurance Company.

"I am 20 years old this year, and I plan to buy the youth version of Star Critical Illness Insurance and switch to the normal version of Star Critical Illness Insurance twenty years later. But will this have any impact on me when I am 60 or 70 years old and need to make a claim? "

"Your claims will not be affected, but the youth version will be converted to the normal version. Even if you are before the age of sixty, the total renewal time will be greater than forty years. After you turn sixty-five, you will not be able to enjoy the original price renewal Exclusive discount. Only if you renew the normal version of critical illness insurance for 40 years can you enjoy the discount at the original price. ”

…

“Does your critical illness insurance youth version have any advantages over similar products?”

"Our advantages are shorter waiting periods, more accurate claims settlements, almost all of which are diseases that are more likely to occur among young people, and quick claims settlement. We have the largest claims manager team in the country, and we are still expanding..."

"Of course, we also have disadvantages, that is, the price is higher than similar products, and the insurance review is more stringent."

…

"Hello, I am hesitating between your Star Life Insurance and the Ping An Life Insurance next door. Can you give me some suggestions or compare the advantages and disadvantages of each other?"

"Are you asking about the No. 1 insurance of Ping An Life Insurance Company?"

"If so, I can give you a preliminary analysis of the differences between the two insurances."

"But because Ping An Life Insurance is not a product of our company, I can only analyze it for you through the latest standard contract of this insurance..."

"..."

After trying to ask, I got a completely unexpected answer.

Netizens were all shocked... (End of chapter)