030 Complaint

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Xiong Yu said with a smile: "Student Ouyang, since you believe in Dr. Li, why do you still come to me? Okay, you can go back and treat according to the prescription prescribed by Dr. Li."

When Xiong Yu issued the order to evict the guest, Ouyang Feiyu blushed, but she couldn't ask any more questions, so she hesitated for a while, stood up, and was about to leave.

The female classmate who came with Ouyang Feiyu quit, and immediately said loudly: "Doctor Xiong, what kind of attitude is this? It's outrageous. I want to complain to you."

Xiong Yu rolled his eyes, and said lightly: "Whatever you want." He thought to himself, you are helping me by complaining to me, hehe, complain, complain quickly.

"You..." The classmate was so angry that he immediately took out his mobile phone, and despite Ouyang Feiyu's obstruction, he called the school hospital's complaint telephone and complained to Xiong Yu.

In addition to several related departments, Mall University also has a library, a medical technology department, and a comprehensive department. The General Section includes various functions such as personnel, finance, logistics, and customer service.

After receiving the complaint call from the female classmate, the customer service director of the comprehensive department who was on duty immediately checked Xiong Yu's information, and found that it was entered just yesterday afternoon, and it was obviously a new doctor.

The supervisor unceremoniously called Xiong Yu, asked him why his service attitude was so bad without asking any questions, and asked him to apologize to the complainant immediately.

How could Xiong Yu eat her pot, and immediately replied, "You should find out the situation first, don't just talk nonsense if you don't know anything", and then hung up the phone.

The supervisor was furious. She had never seen a doctor who dared to speak to her in such an attitude, and immediately determined that the complaint was Xiong Yu's responsibility. According to the rules and regulations of the school hospital, once the responsibility is determined, 1,000 yuan will be deducted at the end of the month.

The supervisor immediately called Xiong Yu again, and hung up the phone after saying only one sentence: "I inform you that this complaint has been determined to be your responsibility, and you will be fined 1,000 yuan at the end of the month." money."

Xiong Yu just wanted to make the matter as big as possible, so he ignored the supervisor for the time being, but said to the female classmate who complained about him: "Okay, your goal has been achieved, and the complaint is determined to be my responsibility, and it will be deducted at the end of the month. Fine me one thousand yuan, you can go now."

Ouyang Feiyu felt embarrassed immediately, and said with a blushing face, "I'm sorry, Dr. Xiong, Han Ying didn't mean it either, we'll go to the general department right away, and we will definitely clear up this complaint."

The female student named Han Ying immediately snorted and said, "Fei Yu, why should I eliminate it for him? I won't go. Look at his attitude. He is still so arrogant. He deserves a fine of 1,000 yuan. Come on, let's go back, Dr. Li has prescribed medicine for you, and told you to rest more, there is no class today, so you can go back to the dormitory to sleep."

Seeing Ouyang Feiyu being dragged away reluctantly by Han Ying, Xiong Yu showed a smile at the corner of his mouth, thinking to himself, hehe, just wait, the opportunity to become famous in Chinese medicine has come.

Xiong Yu picked up his mobile phone and dialed the complaint number. After the call was connected, the voice of the supervisor came from inside: "Hello, this is the complaint number of the University Hospital of the Mall. Which doctor or nurse do you want to complain about? "

"I don't complain about any doctors, nor any nurses." Xiong Yu said with a smile, "My name is Xiong Yu, and I'm complaining that you don't know right from wrong, and randomly assign responsibility."

The supervisor was furious. For so many years, no doctor or nurse had ever dared to complain to her in turn. He flew into a rage and shouted: "Xiong, you wait, I'll go there right away, I want to see, you How do you complain about me?"

Xiong Yu sneered and said, "Okay, I'll wait for you in the lobby on the first floor."

Just after hanging up the phone, Xin Guangcai came in and asked, "Xiong Yu, what happened? Why did I see that one of the two female students was very angry and said that your attitude was not good?"

Xiong Yu stood up, walked out, and said with a smile: "It's nothing, Director Xin, the female student named Ouyang Feiyu came to see a doctor just now, and my diagnosis result is exactly the opposite of that of Dr. Li from the internal medicine department. The female classmate named Han Ying who came with Feiyu said that my medical skills were not good, and I didn't hold back, so I argued with her, and then she complained about my bad attitude."

After Xin Guangcai finished listening, he sighed and said, "It's a common problem for young people to strive for strength. , Every time I receive a complaint, I will investigate the matter clearly, and then keep an eye on it. The other is Qin Liying, who is almost fifty years old. on duty."

Xiong Yu heard Xin Guangcai's implication. He was obviously dissatisfied with Qin Liying. It is estimated that Qin Liying had set him responsible before, which made him very dissatisfied, but there was nothing he could do.

"It's okay, Director Xin." Xiong Yu said with a smile, "Right and wrong, there must be a conclusion. No matter how powerful that Qin Liying is, he must be reasonable. Otherwise, wouldn't it be unreasonable."

Seeing that Xiong Yu didn't care about it, Xin Guangcai hesitated for a moment, and said, "Xiong Yu, you just came here, and there are some things you don't know. Qin Liying is Principal Mi's cousin."

Xiong Yu rolled his eyes and thought to himself, what's wrong with Qin Liying being Mi Sufang's cousin, I'm still Principal Qiu's fiancé, who is afraid of anyone, I have to teach that Qin Liying a lesson today.

"I see, thank you, Director Xin." Of course, Xiong Yu would not tell Xin Guangcai this thought, he was afraid that the old man would be shocked, so after thanking him, he left the Department of Traditional Chinese Medicine and quickly came to the lobby on the first floor.

As soon as Xiong Yu arrived, he saw a middle-aged woman wearing glasses also coming. She looked aggressive and shouted loudly when she first arrived: "Which one is Xiong Yu? Come out for me."

Qin Liying made a grand appearance. Many students and people from the society who came here to see a doctor, including doctors and nurses, were all surprised and thought: "Who is Xiong Yu, who dares to provoke Qin Liying?"

Coincidentally, after receiving the medicine, Shangguan Qianyun came back with the cart, and when she heard Qin Liying yelling Xiong Yu's name, she was taken aback and stopped immediately. Then she saw Xiong Yu coming down from the stairs and shouted loudly: "I am Xiong Yu, who is calling my name?"

Qin Liying took a look at Xiong Yu, and it turned out to be a young man he didn't know. He became even more angry and shouted: "Xiong Yu, a patient complained about your poor service attitude. I will set you accountable. Why are you unconvinced?"

Xiong Yu approached, hehe said with a smile: "You are Director Qin, you are right, I am really not convinced, do you know the ins and outs of the matter?"

Qin Liying snorted coldly and said: "No need, there are thousands of complaints in my hands, all of which are doctors or nurses with bad service attitudes. The patients have no grievances or enmities with you. Would you deliberately complain for fun? ?”

The two quarreled in the lobby on the first floor, and immediately attracted a large crowd of onlookers. Shangguan Qianyun pushed the cart and couldn't squeeze in. She was anxious, but she had no choice but to send the medicine back first.

Xiong Yu made a haha, and said with a smile: "Director Qin, you are responsible for handling complaints. After receiving a call for complaints, the first thing you should do is not to listen to partial beliefs, but to understand the situation at the time, and then Then make a comprehensive analysis and finally make a conclusion, but it seems that you didn't listen to what happened at that time, did you?"

For Qin Liying, many doctors and nurses in the school hospital hated her deeply. This time, it was hard to hear that a new doctor dared to quarrel with Qin Liying. Yes, the lobby on the first floor was almost blocked.

Qin Liying said coldly: "Okay, Xiong Yu, tell me what happened at that time. I will call the complainant to confront him now."

At that moment, Qin Liying really called Han Ying and asked her to come and confront Xiong Yu. However, Han Ying fully agreed at the beginning, but after two or three minutes, he called Qin Liying back, saying that there was an urgent matter at home and he had to go home, and he would talk about it later when he had a chance.