Chapter 157

"This is a good opportunity to expand our reputation. Director Xiao actually refused it in person."

Gong Liang on the side was stunned after hearing Xiao Chenguang's decision.

He really didn't understand what harm it would do to Xiao Chenguang to increase the number of outpatient clinics, so he refused without hesitation.

After all, in their hospital, there are regulations on the arrangement of expert numbers. Some newly promoted deputy directors are waiting in line for authorization from expert clinics because of insufficient qualifications.

This is a reflection of medical skills and status.

Now Xiao Chenguang has the opportunity to sit in the expert clinic two days a week, which has set a precedent for Shengli Hospital.

But he was unmoved. Even the director of the outpatient clinic couldn't discuss it in person. Why was this?

"Director Xiao, on your first day of consultation, maybe Director Wang didn't explain to you clearly that there are a certain number of expert clinics in the hospital. Not just anyone can be added to the outpatient department."

Director Peng was also a little confused at the moment.

In his opinion, this was a huge opportunity. Even if Xiao Chenguang was not grateful to him, he should be grateful and agree immediately.

Why are things developing like this now?

"Is it because I'm too tired from sitting in the clinic?"

Director Peng looked at the clock on the wall that was about to reach 13 o'clock and felt that this was very likely.

After all, what happened today was too sudden.

The outpatient department managed by Director Peng was caught off guard by the endless flow of people seeking treatment.

Originally, the number was to be restricted.

However, the publicity on the market and the results of Xiao Chenguang's consultations made Director Peng a little eager for quick success.

Therefore, when he called the registration room to report the situation, Director Peng made his own decision and added more numbers in order to increase the number of expert outpatient services.

This resulted in many more patients queuing up for treatment in the morning than usual.

"Today is special. There are too many patients here, so I didn't have time to discuss it with you." Director Peng was still trying to explain.

In fact, what he did wasn't quite right.

Logically speaking, he should consult with the attending doctor in advance, but the incident happened suddenly, and Xiao Chenguang was young and energetic. In Director Peng's opinion, it was appropriate to see more patients.

Furthermore, he also arranged an assistant for Xiao Chenguang. This kind of treatment is not available to others.

But now, Xiao Chenguang's straightforward refusal made Director Peng feel somewhat uncomfortable.

"Director Peng, you are also from a clinical background, so you naturally know that treating patients and practicing medicine requires great rigor."

Xiao Chenguang saw Director Peng's reaction, but he still expressed his thoughts.

"When we doctors see a doctor, it is a matter of life and death for the patient. No matter how careful we are, a diagnosis requires more than just audio-visual touch and various examinations. It also takes a lot of effort."

"If you rush to increase the number of registrations, not only will the doctors' energy be insufficient, but patients will also be prone to problems. In this case, this is not saving people, but harming them."

Xiao Chenguang's words were calm, but they caused an uproar in Director Peng's heart.

Gong Liang, who was standing in the corner, lowered his head and fell into deep thought after hearing Xiao Chenguang's words.

"Director Xiao, you can see the doctor quickly, why don't you work an extra half day this week?"

Director Peng was a little anxious.

Now that the specialist numbers have been sent out, patients can’t be scheduled and there’s no way to delay them.

For him, patient quality is the business of the attending doctor, and he is responsible for only one task, which is the number of outpatient visits.

Besides, Xiao Chenguang treats patients quickly and has strong abilities. As everyone said, those who are capable work hard. Now he will see more patients. There is nothing wrong with him.

But now, his refusal made Director Peng feel like he had shot himself in the foot.

"I have to be responsible for the patients. I watched it quickly this time, mainly because of the documentary. The patients who come for treatment have a herd mentality. Many of them have basic diseases. They look the same to everyone. They come to me just for peace of mind."

Xiao Chenguang shook his head and did not let go.

He is very aware of the role of the media. Just like Internet celebrities in later generations, it was very popular at the beginning and many people flocked to it.

When the fever subsides, the patients who really need to see a specialist will be there.

By then, the energy involved in various complex diseases will definitely not be as fast as it is now.

"What should I do? I do blame me for not communicating with you in time, but if I take back the call I sent out, I'm afraid the patient will scold us."

Director Peng patted his thigh with an annoyed expression.

It's not that he didn't understand the problems Xiao Chenguang talked about, but when things got to this point, there had to be a solution.

"Actually, there is a way to solve this matter, but it needs you, Director Peng, to decide."

"What decision, Director Xiao, you tell me, I'll listen."

At this moment, Director Peng was not as arrogant as before. When facing Xiao Chenguang, his attitude was very humble.

He was wrong about this matter in the first place, but now that Xiao Chenguang was able to put aside his past grudges and propose a solution, he was naturally all ears.

The change in Director Peng's attitude was actually within Xiao Chenguang's expectation. Faced with the problem of medical resource allocation, in fact, later hospitals had many effective measures in place.

"Director Xiao, what are you talking about? One registration can last for seven days. As long as after the first diagnosis, I can use the registration slip to see you for follow-up within a week without having to register again. Is this... realistic?"

Director Peng had never heard of Xiao Chenguang's suggestion and was dumbfounded.

"Yes, if there are patients who can't wait, they can also seek treatment from other general surgery doctors first. If there are problems that cannot be solved, as the deputy director of the general surgery department, I will treat difficult patients without delaying their condition. "

The first move Xiao Chenguang made was to extend the registration time for medical treatment.

On the one hand, it can appease registered patients who cannot afford the treatment, and on the other hand, it can also reduce their registration fees.

After all, sometimes, a patient can sign up for a specialist and wait in line all morning, then go to the doctor and get a few test orders, and then have to line up for examination and wait for the results.

Finally, I finally took the order to see a specialist, only to find that the clinic was closed.

Waiting for the next appointment with a specialist, you have to wait in line to register again. Several days have passed, resulting in no treatment for the disease and delayed treatment.

This kind of thing is common in big hospitals, and Xiao Chenguang has seen it too many times.

That's why he came up with this idea.

As for the decision to waive the registration fee within a week, in fact, when patients come to see a specialist, most of them don’t care about the registration fee of several dozen yuan. Sometimes, what they need is the most basic respect from the hospital.

As for the second move, it's even simpler.

This is to prevent patients from blindly seeking medical treatment and avoid the waste of medical resources.

So this is also the reason why Xiao Chenguang refuses to work overtime. After all, no matter how good a doctor is, his energy in a day is always limited.

Giving limited energy to patients who need it more is the purpose of the hospital’s expert account.

"I'm afraid I can't make the decision on what you're talking about."

The suggestion Xiao Chenguang put forward at this moment was so shocking that Director Peng had never thought about it.

Once it is launched, it will not be implemented only in the general surgery department, but will definitely be promoted to the entire hospital.

There are too many things involved.

However, after thinking about it, this is indeed a solution that can be used at the moment, but if this happens, the number of outpatient registrations may drop off a cliff.

Seeing Director Peng deep in thought, Xiao Chenguang did not continue to speak. Compared with registration fees, patient reputation and hospitalization are the keys to the development of the hospital.

If Director Peng couldn't understand this, Xiao Chenguang would be even less willing to agree to his suggestion of overtime and extra work hours.

"Okay! Director Xiao, I will report the expert account to the hospital leaders right now. If it can be done, you don't have to worry about other things. As the director of the outpatient department, this matter happened because of me. I will personally register with you." Talk to the patients one by one to calm their emotions and resolve the matter.”

Peng Hui bowed slightly to Xiao Chenguang and expressed his apology. After thinking about it just now, he found that Xiao Chenguang's suggestion was a good way to benefit the people.

Although the outpatient department he manages will be affected by this, in the environment of Shengli Hospital, only when the hospital's reputation is good can everything prosper and doctors and patients be harmonious.

Afterwards, he exited the clinic and went directly to the dean's office to discuss related issues.

Xiao Chenguang took out a piece of paper from the drawer with names and diagnoses written on it.

"This is?"

Gong Liang, who was huddled in the corner, finally dared to stretch his neck out of curiosity and stepped forward to check.

"It's nothing. I took a copy of the patient's basic information this morning so that he can be identified when he comes to follow up with me in the future."

As soon as these words came out, Gong Liang was stunned.

Thinking of what Xiao Chenguang said before, Gong Liang didn't dare to speak.

"So, you knew from the beginning that Director Peng would come to ask you to add your number?"

"No, it's just a habit."

"After all, there are many patients. If there is any mistake, a bad pen will remember better than a weak brain."

Xiao Chenguang was smiling and his eyes were calm, but the more he looked like this, the more he felt unfathomable.

"Director Xiao, can I follow you from now on?"

Gong Liang didn't know why, but the thought that flashed through his head was unexpectedly spoken out by him.