Chapter 262: Haidilao

"It's also called good service."

Chen Yu said with a smile: "Mom, although there are many waiters in the store, they don't have any other services besides serving soup and dishes. For example, can you pour tea for customers?"

"This, the tea is ready on the table, and the guests will pour it themselves."

"Look, Mom, that's just not enough service."

"Where is the service not in place, the same is true in other stores."

Chen Yu said: "Mom, just because other stores are the same, so we have to be different from them. This is our advantage."

"I understand a little bit."

Chen Simian, who was sitting on the side, said: "Xiaoyu, you mean that the service is more thoughtful, then we can rely on the service to be more competitive than them."

"right."

Chen Yu nodded: "Dad is right, to say that we compete with others in terms of taste, this is not our strong point, and it is really difficult to evaluate such things as taste, you say his taste is delicious, I say I It is difficult to make a standard for our own delicious food. However, if our service is better than others, the feeling we bring to the guests is real. Even after eating, they will still remember our good service, and they will also Recommend others to experience it.”

"I understand a little bit now."

Zhang Wenxiu thought about it and said, "It means that when the guest comes, we will help him pour tea and water, take the initiative to add soup to them, and tell them where the seasoning is."

"Yes, and neither."

Chen Yu nodded, but shook his head again.

"Xiaoyu, look at you, what is right and what is wrong."

"It is necessary to help guests pour tea and water, take the initiative to add soup to guests, and take the initiative to tell guests where the seasoning is. This is necessary. Apart from these, we must try our best to meet the needs of customers."

"As much as possible to meet the needs of customers, how do you say that?"

"For example, what if a guest comes with a child?"

"When you bring a child, you bring a child. Can't children eat hot pot?"

"Mom, you misunderstood what I meant. I mean, will it be inconvenient for guests to bring their children to eat hot pot?"

"It is."

"Then can we help them solve this inconvenience, such as providing children's chairs for customers with children."

"Hey, Xiaoyu, you have a good idea."

Chen Simian slapped, he felt that this was the highlight.

"Not only children's chairs, but also children who like to eat hot pot, but it is inconvenient for children to use our adult tableware, so what should we do?"

"I see, prepare children's tableware for him."

Zhang Wenxiu said hurriedly.

"Mom, you are so right."

Chen Yu gave his mother a thumbs up.

"Well, I will train the staff at night."

"Mom, wait, the service I just mentioned is only a small part of it. To really do a good job in the service, we have to draw inferences from one example and provide more thoughtful service to different customers."

Speaking, Chen Yu gave another example: "It's like going to the bathroom."

"Xiaoyu, I know, we will tell him where the bathroom is.

"

"No, not just tell them where, we can take him there."

"Oh, well, take him there."

"Dad, is that the end of taking the guests to the bathroom?"

"Do you have to give him toilet paper?"

"Pfft..."

Chen Yu was laughed at by his father Chen Simian's words, but still said: "Of course the toilet paper must be prepared in the bathroom, but when the guests come out of the bathroom, do you want to wash your hands?"

"Definitely."

"Then we send someone there to tell him where to wash the hands."

"No need, they will wash themselves."

"They can wash themselves, and if we can remind them, they will definitely think our service is good."

"It is."

"After washing, we can also provide him with paper towels to dry the water on his hands."

"That too."

Chen Simian was stunned.

He didn't even think about it, there are so many doorways in the last bathroom.

"I kind of understand, our service is to treat our guests like God."

"Dad, customers are gods. It's just that many merchants don't do it. The catering industry is actually a service industry. As long as the service is done well, then we will not have to worry about running out of customers. Only when the service is done well, can we The brand of hot pot Xi Shi will be released."

Of course, this was not what Chen Yu thought.

The reason why I know so much is that I have eaten Haidilao many times in my previous life.

To be honest, the taste of Haidilao is really not very good. Not only is it not very good, Chen Yu also thinks that the taste is not as good as a lot of other hot pot restaurants. But Chen Yu just likes to go to Haidilao. Similarly, some other people who like to eat hot pot also like to eat Haidilao. As for why, the answer is also service.

In Haidilao, you can really have the same feeling as eating in a five-star restaurant.

Even more intense than the feeling of going to a five-star restaurant.

The spirit of Haidilao is that there is no best service, only better service.

Countless meticulous services you can't even imagine are born in Haidilao.

Of course, in fact, some large five-star hotels also have this kind of service. But ordinary people may not go to these five-star hotels, but in Haidilao, ordinary people can also feel that kind of god-like enjoyment.

It is also because of the service that Haidilao, who only made hot pot in his previous life, broke the market value of more than 100 billion in the listing.

It is terrifying to think about making hot pot with a market value of more than 100 billion.

In this comparison, those who do high-tech companies have some blushes.

You are also high-tech, and others don’t have any technology, so they will directly blow you up.

Of course, comparisons don't make comparisons like this, but the idea of ​​this ultimate service is indeed deeply rooted in the hearts of the people.

Users will not keep going to your store because your hot pot is delicious.

But users will definitely become your loyal customers because of your good service.

"My God, Xiaoyu, how did you come up with these things?"

"This is..."

Chen Yu rolled his eyes and said: "Dad, you don't care what major I'm studying now, I'm studying economics and management, economics and management, which are involved in this, I just put the textbook in the Take it out and learn it and use it.”

"Really?"

Chen Simian was dubious, thought about it, and said, "However, Xiaoyu, when it comes to your kind of service, I'm afraid it's a little difficult."

"It's really difficult. This kind of service is not to be talked about. We also have to work hard on the internal management of our hot pot restaurant. First of all, we must change the current salary and treatment. The employee treatment grading system, as long as they do well, they will You can become a second-level employee. The second-level employee performs well and becomes a first-level employee. The first-level employee not only has a better base salary, but also has a higher commission. At the same time, the overall salary level must be 50% higher than the salary level of other similar stores. many……"

"Wait, Xiaoyu, let me write it down in a notebook."

Chen Yu took a sip of water when his father took the book, and then continued: "This commission refers to the service level of the staff. The better the staff's service, the higher the improvement."

"In addition, we also try to be as elite as possible when recruiting employees. We don't just want to pick any one who doesn't have a job on the street. We always wear work clothes to work, and we can customize work clothes. New employees must attend training before they take up their jobs, and the first position of training is from the bathroom. start……"

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